Frequently Asked Questions

Booking+

How can I book my tour?

You can book your tour on our website. To confirm your booking, please complete the payment for your tour online. We use a secure payment system and accept Visa, American Express, and MasterCard.

What do I need to do if my payment is declined?

First, please contact your bank and request them to authorize the payment, as they often block international transactions.

What is your cancellation policy?

For cancellations made more than 1 month before the service starts, a fee of 10% of the total price will apply to cover costs (such as credit card fees and cancellation charges). For cancellations made between 30 and 8 days before the service begins, 40% of the total price will be charged. For cancellations made between 7 and 3 days before the service starts, 70% of the total price will be charged. For cancellations made less than 72 hours before departure, no refund will be provided.

NO REFUND FOR NO SHOW (Whatever the reasons)

Expenses+

Aside from personal purchases, there will be no additional costs during the day. Our tours are all-inclusive, covering transportation, wine tastings, lunch, visits, and more.

Can I buy and bring back wines?

During the tours, you’ll have the opportunity to purchase wines and local products.

On the way back, you can store your purchases in our cooler.

If you wish to bring wines back to your home country, this is possible. Shipping may also be an option depending on the destination, but you can generally bring wines with you when traveling. Please check the regulations and duties for your specific country.

Meal+

We provide a complimentary breakfast during the drive, featuring a selection of pastries accompanied by coffee.

Enjoy a gourmet lunch at iconic restaurants, with a specially curated 3-course meal and selected wines included.

If you have any dietary requirements (such as vegetarian or gluten-free), please specify them at the time of booking or send us an email.

Photos+

You are very welcomed to take pictures all day. Your guide will also take photos during the tour and will send them to you soon after the tour.

Tastings / wine knowledge+

How many tastings during a tour?

Depending on the tour you book you will visit one or two vineyards. In each, you will taste around 5 wines.

Do I need wine knowledge to enjoy the wine tours?

No! Just be a wine lover. Wine expert or novices you will experience a different aspect of France.

Tours+

What make your tours different?

We offer you the possibility to share in day our French way of life. In an intimate ambiance you will taste wines and meet the winegrowers, admire beautiful villages and travel around a splendid countryside. JB and Brice, your guides are knowing perfectly well the regions and its actors. A personal touch you will surely appreciate.

How long is a tour?

Our tours are 12 hours long. From 7:15AM to 7:15PM

In which languages are the tours?

JB and Brice are speaking English and French

What should I wear for the tour?

Be sure to have good walking shoes and a jacket even in summer as the cellars are cool (10°c / 50°F)

Transportation+

We focus on your comfort and safety. Our deluxe minibus are fully-equipped. Most of the time we operate with Mercedes or Volkswagen van.

If you need to bring your suitcase during the tour, it is possible just let us know.

If you travel with a trolley this is not a problem. But we are sorry our minibus are not wheelchair accessible.

For your convenience we have bathroom break every 1-2 hours.

Cost to bring back wines+

Most of the airlines companies are asking for extra fees for overweight luggages. All depend on your tickets.

12 bottles of wines are below the 50 lb (23kg) the airline companies are allowing you to bring back within a economical class ticket. If this is your only one luggage it will be free to bring back your 12 bottles.

If you have already a 50lb (23kg) luggage and not a ticket who allows you to bring back an additional luggage, the extra cost depending the airline companies will be in between 50$ to 100$

Extra luggage costs in 2018 (per person):

In any case all your bottles has to be in your checked luggages only!!! Most of our guests are bringing back their bottles that way without any trouble. The custom fees for the USA are really low (0,50cts to 0,90cts per bottle).

Traveler+

Single traveler you are very welcome.

We are sorry but we do not accept children under 10. This is a very long for them and our tours are not really adapted to young children.

We are sorry but we do not allow pet during our tours.

Our guarantees

APST Atout France  

Secured Payment

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Our partners

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